FAQs

How long does it take to make your items

We usually take between 3- 7 days to complete an order due to the specialty work involved. We try to manufacture our items as soon as we can to ship to the customers.

Can I have the item shipped fast due to a special event.

Yes, normally we ship USPS first class on all of our items. We definitely can ship to you faster by Priority mail, or overnight USPS, if you desire it in a rush. You will be charged the specific rate for the service you want.

If I don't like the item, can I send it back for a complete refund.

Yes, if you are not completely satisfied, we will refund you purchase 100% , providing it is in Salable condition.  We cannot accept custom engraving work or custom designs for a refund, due to the specialty work involved ( we apologize). 

If I purchase a custom made design that I requested and special to me , can I return it if not satisfied.

Unfortunately, because it was made specific for you, we cannot accept a return on it. 

Do you gift wrap an item for a customer.

Yes, we will by request gift wrap the item for your special occasion.

If I don't see a specific item I want can I get a custom order.

Yes,  we are currently working to special design items for customers, we will be offering an expanded service to our customers soon.